a large, bureaucratic organization is about to undertake a massive change in the way it does business. these changes will include redesigning processes, reward systems, and managerial selection and training. the ultimate goal of these changes is to improve the company's efficiency, allowing it to achieve many goals at the same time. for the purpose, the company develops a project team, which is asked to identify the factors that prevent people from changing and also those that drive them toward change. which of the following techniques should be used by the project team to identify what prevents people from changing and what drives them toward change?