Answer:
environment.
Explanation:
Analyzing the information in the question, it is correct to say that Arnetta and Xavier are using the aspect of non-verbal communication related to the environment, due to the fact that their goal is to communicate success and impress visiting customers through high quality wooden floors. and elegant furniture, that is, they use physical and psychological aspects combined with the office environment that communicate success.
Environmental non-verbal communication allows to impress people through the design of their environment, and brings significant advantages to companies that use this strategy effectively, as it reinforces the desired communication and creates the expected strategic effect.
Environmental elements that are both fixed and semi-fixed
Gathering the data in the question, it is true to say that Arnetta and Xavier are employing nonverbal signals connected to the environment, as their purpose is to communicate accomplishment and impress prospective customers through high-quality hardwood surfaces.
Environmental communication process allows firms to impress people by the design of their surroundings, and it has enormous benefits for companies who employ it successfully, since it reinforces the intended communication and achieves the desired strategic result.
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