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  • 14-03-2022
  • Business
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A(n) ________ gap exists when a firm knows what it needs to do to meet customers' service expectations, but sometimes fails to do it.

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hailey10180
hailey10180 hailey10180
  • 14-03-2022

Answer:

A(n) empowerment gap exists when a firm knows what it needs to do to meet customers' service expectations, but sometimes fails to do it.

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